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| Thursday, September 09, 2010 |
Definitions |
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Emotions |
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| Emotions are psychological feelings that people have that usually result from – and contribute to – a conflict. Examples are anger, shame, fear, distrust, and a sense of powerlessness. If emotions are effectively managed, they can become a resource for effective conflict resolution. If they are not effectively managed, however, they can intensify a conflict, heightening tensions and making the situation more difficult to resolve. | ||
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